Ad Hoc Consulting and Mentoring

(Minimum 4 hours)

Face-to-Face meetings, one-on-one sessions, evaluation or interaction with Team

Contracted Time

10 hour monthly retainer

20 hour monthly retainer

40 hour monthly retainer

Time allocated in order to meet specific Client requirements that could range from processes, motivation, business objectives, contact centre assessments, structures, new process implementation, clarifying, crafting or simplifying a strategy for team buy-in.

Business Optimization and Transformation

Working with Executive and Operational Management to determine areas of improvement.    Identify Customer Experience expectations and the link into business processes.Drawing up Service Improvement Plans and prioritizing order of implementation.